Terms of Service

1. Introduction

2. Cancellation Policy

• 2.1. Customers have the right to cancel their contract or transaction within 30 days of receiving the product or service, without providing a reason.

   
• 2.2. Conditions for cancellation:

   
  
  
  • a) Notice of cancellation must be emailed to care@airandwatercare.com

     
  • b) The notification must be sent within 30 days of receiving the product/service
• 2.3. This policy applies even if the product/service has been installed. If a customer is not satisfied within the first 30 days, Air & Water Care will rectify the issue or remove the product/service at our own expense.

3. Satisfaction Guarantee

• 3.1. Air & Water Care offers a comprehensive satisfaction guarantee to all customers.
• 3.2. For any problems or concerns, customers should contact care@airandwatercare.com
• 3.3. Our commitment: We’re not satisfied until our customers are satisfied.

4. Shipping Policy

• 4.1. Air & Water Care maintains facilities across Ontario to facilitate efficient shipping.
• 4.2. We strive to ship products on the same day or the next business day.
• 4.3. For specific information on delivery and installation, customers should contact our Care Team at care@airandwatercare.com
• 4.4. Customers outside our service area will be promptly notified by a member of the Air & Water Care team.

   

5. Other Provider Cancellation Fees

• 5.1. Air & Water Care is not responsible for any cancellation fees associated with a customer’s existing provider.

   
• 5.2. Customers are advised to consult with their current provider regarding potential exit fees or obligations.
• 5.3. While Air & Water Care can provide general information about customer rights and obligations with other providers, we are not ultimately responsible for any exit fees from existing providers.

   

6. Contact Information